Ein Ticket einreichen

Welcome to the Helpdesk! Here, you can quickly and easily share your issue with us. Please fill out all relevant fields (*) so our team can address your problem effectively and efficiently. If needed, upload files to provide additional information. We will get back to you as soon as possible!

Please select the affected products!
Please type in all of the affected Serial Number of the ColorJet Nano.
Please type in all of the affected Serial Number of the Etzel I.
Please type in all of the affected Serial Number of the Etzel I.
Firmware Version of the ColorJet Nano. It is shown in the menu: "Device Setting" -> "Firmware"
GUI Version of the ColorJet Nano. It is shown in the menu: "Device Setting" -> "Firmware"
Please type in all Calibration values from JaClean to R1
Please select which methods the ColorJet Nano is set to.
With which application this problem accurs?
How was the smearing done?
Specify: brand and model
Model & Brand & Dimension
Model & Brand & Dimension
Which sample Material was used?
Which sample Material was used?
How much hours or days?
How much hours or days?
How much minutes oder hours?
How much minutes oder hours?
Example: 25JC1 - opening: 01.01.2025
please select and upload picture of the stained slide.
Please explain in detail.
Please upload pictures in 100x magnification of the microscopy. Please Zip all files to upload. Furthermore labeled the picture according to your description. (Max File size: 20MB)
please upload images that are labeled accordingly. (Max File size: 20MB)
Describe your field here.
Ticket einreichen